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Shipping & Returns

We will process most of orders on that day and arrange the shipment within 2 business days.

Airmail track number - Free shipping

Delivery times are between 10 - 15 business days for all major destinations. Although the delivery time is much longer, shipping costs are 0 when this option is chosen. Order tracking number will be available with this Super Saver Shipping. Please take this into consideration when choosing this option.

Quick Shipping
(Best Way)
The fastest available - EMS, DHL, FedEx, UPS or other speical shipping line. Delivery times are between 4 - 6 days to all major destinations. Shopping costs vary with the item and it will be calculated during checkout.

Bigeyespy Guarantee

1 year guarantee date

If there is quality problem with your product,please return it to us, and we will offer you free repair service. Customer should cover the return shipping fee, and you can arranging reshipment by air mail.
Sometimes we may give you a solution according to the goods'value either issue you a partial refund or send a replacement.

45 days Money Back

We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, you can open an dispute, we will issue full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days.

Recieve a wrong item?

Please send our service representative pictures so that we can know what item you did recieve instead and we can try to find out the problem causes. After we confirm this fault, we will give you a solution according to its value either for return, free replacement or offer you low cost to buy it. Of course, if this need to be returned, we will pay for the return shipping which sent by air mail.

Bigeyespy Return Policy

If there is anything wrong with the product with in one month after you receive it, and the product is not damaged by human force, you can contact our customer service to request Repacement. Customer should cover the return shipping fee, and you can arranging reshipment by air mail.